High-Value Treatment Deposit Policy

Updated 16 Apr 2025

At Beyond Dental Care, we’re committed to providing exceptional care using advanced techniques and technology. For more complex or high-value treatments, we dedicate significant time and resources to ensuring your experience is seamless and personalised.

A PDF version of this Policy is available for your convenience.

Download a Copy

What You Need to Know:

To help us reserve your treatment time and prepare for your care, a non-refundable deposit is required for treatment plans valued at $2,000 or more.

1.

A deposit is required to secure your first treatment appointment. Your dentist will advise you of the deposit required based on your upcoming treatment.

2.

This deposit will be credited toward your overall treatment cost.

3.

Your appointment is only confirmed once the deposit is received.

4.

The deposit is non-refundable, unless Beyond Dental Care cancels or reschedules your appointment and no suitable alternative can be arranged.

5.

If you need to reschedule and provide at least 48 hours’ notice, your deposit will simply transfer to your new appointment.

6.

If you cancel with less than 48 hours’ notice, or don’t attend your appointment, the deposit will be forfeited.

We appreciate your understanding and cooperation. This policy helps us deliver the highest standard of care to every patient, every time. If you have any questions or need to make a payment, please select your clinic location to find the appropriate contact information.

Policy Framework Notice

The Beyond Dental Care High-Value Treatment Deposit Policy and Appointment & Cancellation Policy operate together to uphold the integrity and efficiency of our clinical scheduling. The Deposit Policy applies to complex treatments where additional resources and planning are required, while the Cancellation Policy ensures fairness and accountability for all appointment bookings. These policies are part of our broader commitment to:

Quality and continuity of care
Efficient clinic operations
Respect for clinician and patient time
Fair financial practices

They should be read in conjunction, as the conditions of one may reinforce or extend the other depending on the nature of the treatment booked.

This policy is reviewed annually to ensure it continues to meet the needs of our diverse community and reflects current best practices in inclusive healthcare delivery.

Policy Management

Last Updated: April 2025
Next Review Date: April 2026
Policy Owner: Practice Manager
Document Version: 1.0

Your Smile
& Experience

We understand that the way dental treatment is perceived depends on previous experience. We recognise that many people experience dental fear due to poor dentist behaviour, treatment, or communication. We know that the only way to overcome this is to have an experience that truly delights you. We take the time to get to know and understand you and to allow you to get to know and trust us. Trust and mutual understanding are paramount to your experience.

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