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Updated 01 May 2024

At Beyond Dental Care, we understand that life can sometimes be unpredictable, leading to the need to reschedule or cancel your dental appointment. As part of our commitment to providing excellent care and service to you whilst respecting the value of time for both you and our clinicians, we have implemented a new policy concerning late cancellation of appointments, or failure to attend appointments.

We kindly ask you to provide us with at least 48 hours’ notice if you need to reschedule or cancel your appointment. This notice period allows us the opportunity to offer the appointment time to another patient in need of our services. If you need to notify us of your inability to attend outside of business hours, please leave a voicemail or send us a message through our website chat.

Where 48 hours’ notice is not provided, we will require a deposit of $100 to secure further appointment bookings with our clinic. This deposit will be applied as a credit toward the next scheduled appointment if it is attended. You will forfeit the deposit if less than 48 hours’ notice is provided to reschedule or cancel your appointment, or if you fail to attend your appointment without notification.

We believe this policy reflects the importance that we place on both your time and ours, ensuring that our schedule runs efficiently and effectively to accommodate the important requirements of all our patients.

We understand that unforeseen circumstances may arise, and exceptions to this policy may be made by the Practice Manager on a case-by-case basis. We strive to provide understanding and compassion whilst upholding the importance of our appointment scheduling process.

Your cooperation and understanding are greatly appreciated in relation to this policy. If you have any questions, please don’t hesitate to get in touch with the Practice Manager of the clinic. We are here to assist you in any way we can, and we look forward to continuing to provide our patients with exceptional dental care and service.

Thank you for trusting Beyond Dental Care to look after your dental health, and joining us on our journey to make beautiful, confident, and life-changing smiles available to all Australians

Your Smile
& Experience

We understand that the way dental treatment is perceived depends on previous experience. We recognise that many people experience dental fear due to poor dentist behaviour, treatment, or communication. We know that the only way to overcome this is to have an experience that truly delights you. We take the time to get to know and understand you and to allow you to get to know and trust us. Trust and mutual understanding are paramount to your experience.

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