Appointment & Cancellation Policy

Updated 16 Apr 2025

At Beyond Dental Care, we understand that life can be unpredictable, and there may be times when you need to reschedule or cancel your dental appointment. To help us manage our time effectively and provide care to all patients in need, we’ve implemented a fair and consistent appointment policy.

A PDF version of this Policy is available for your convenience.

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1. Notice Period

We kindly ask that you notify us at least 48 hours in advance if you need to cancel or reschedule your appointment. This allows us to offer your appointment time to another patient who may be waiting for care.

If you’re unable to reach us during business hours, you can leave a voicemail, send a message through our website chat or contact your dental clinic here.

2. Late Cancellations & Missed Appointments

If less than 48 hours’ notice is provided, or if you do not attend your appointment, a $100 deposit will be required to secure any future appointments. This deposit will be applied as a credit toward your next visit if it is attended as scheduled.

The deposit will be forfeited if:

You cancel or reschedule again with less than 48 hours’ notice
You fail to attend your rescheduled appointment

3. Understanding & Flexibility

We recognise that emergencies and unforeseen circumstances do occur. In such cases, exceptions to this policy may be made at the discretion of the Practice Manager.

This policy helps us manage our schedule efficiently while ensuring fair access to care for all patients.

If you have any questions about this policy or need to reschedule an appointment, please select your clinic location to find the appropriate contact details. Our friendly team is here to support you and ensure your experience is smooth and stress-free.

Policy Framework Notice

The Beyond Dental Care Appointment & Cancellation Policy and High-Value Treatment Deposit Policy operate together to uphold the integrity and efficiency of our clinical scheduling. The Deposit Policy applies to complex treatments where additional resources and planning are required, while the Cancellation Policy ensures fairness and accountability for all appointment bookings. These policies are part of our broader commitment to:

Quality and continuity of care
Efficient clinic operations
Respect for clinician and patient time
Fair financial practices

They should be read in conjunction, as the conditions of one may reinforce or extend the other depending on the nature of the treatment booked.

This policy is reviewed annually to ensure it continues to meet the needs of our diverse community and reflects current best practices in inclusive healthcare delivery.

Policy Management

Last Updated: April 2025
Next Review Date: April 2026
Policy Owner: Practice Manager
Document Version: 1.0

Your Smile
& Experience

We understand that the way dental treatment is perceived depends on previous experience. We recognise that many people experience dental fear due to poor dentist behaviour, treatment, or communication. We know that the only way to overcome this is to have an experience that truly delights you. We take the time to get to know and understand you and to allow you to get to know and trust us. Trust and mutual understanding are paramount to your experience.

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