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At Beyond Dental Care, we understand that life can be unpredictable, and there may be times when you need to reschedule or cancel your dental appointment. To help us manage our time effectively and provide care to all patients in need, we’ve implemented a fair and consistent appointment policy.
Appointment & Cancellation Policy
Updated 16 Apr 2025
A PDF version of this Policy is available for your convenience.
1. Notice Period
We kindly ask that you notify us at least 48 hours in advance if you need to cancel or reschedule your appointment. This allows us to offer your appointment time to another patient who may be waiting for care.
If you’re unable to reach us during business hours, you can leave a voicemail, send a message through our website chat or contact your dental clinic here.
2. Late Cancellations & Missed Appointments
If less than 48 hours’ notice is provided, or if you do not attend your appointment, a $100 deposit will be required to secure any future appointments. This deposit will be applied as a credit toward your next visit if it is attended as scheduled.
The deposit will be forfeited if:
- You cancel or reschedule again with less than 48 hours’ notice
- You fail to attend your rescheduled appointment
3. Understanding & Flexibility
We recognise that emergencies and unforeseen circumstances do occur. In such cases, exceptions to this policy may be made at the discretion of the Practice Manager.
This policy helps us manage our schedule efficiently while ensuring fair access to care for all patients.
If you have any questions about this policy or need to reschedule an appointment, please select your clinic location to find the appropriate contact details. Our friendly team is here to support you and ensure your experience is smooth and stress-free.
Policy Framework Notice
The Beyond Dental Care Appointment & Cancellation Policy and High-Value Treatment Deposit Policy operate together to uphold the integrity and efficiency of our clinical scheduling. The Deposit Policy applies to complex treatments where additional resources and planning are required, while the Cancellation Policy ensures fairness and accountability for all appointment bookings. These policies are part of our broader commitment to:
- Quality and continuity of care
- Efficient clinic operations
- Respect for clinician and patient time
- Fair financial practices
They should be read in conjunction, as the conditions of one may reinforce or extend the other depending on the nature of the treatment booked.
This policy is reviewed annually to ensure it continues to meet the needs of our diverse community and reflects current best practices in inclusive healthcare delivery.
Policy Management
- Last Updated: April 2025
- Next Review Date: April 2026
- Policy Owner: Practice Manager
- Document Version: 1.0
Your Smile
& Experience
We understand that the way dental treatment is perceived depends on previous experience. We recognise that many people experience dental fear due to poor dentist behaviour, treatment, or communication. We know that the only way to overcome this is to have an experience that truly delights you. We take the time to get to know and understand you and to allow you to get to know and trust us. Trust and mutual understanding are paramount to your experience.
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We offer 4 modern dental clinics across Brisbane and Moreton Bay, welcoming new patients for general, cosmetic, and emergency care. Each clinic is easily accessible, with free onsite parking, clear service options, and flexible booking available online or by phone — so your visit feels simple from the start.
Family, Cosmetic & Emergency Dentistry Close to Home
Hamilton & Ascot
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Hamilton Dentist, QLD 4007
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Ascot, QLD 4007
∼3 min
Hendra, QLD 4011
∼5 min
Albion, QLD 4010
∼7 min
Bowen Hills, QLD 4006
∼8 min
Clayfield, QLD 4011
∼9 min
Brighton & Sandgate
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Brighton Dentist, QLD 4017
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Sandgate, QLD 4017
∼5 min
Deagon, QLD 4017
∼8 min
Bracken Ridge, QLD 4017
∼8 min
Shorncliffe, QLD 4017
∼9 min
Bald Hills, QLD 4036
∼9 min
Burpengary & Burpengary East
Dental Clinic in Burpengary Contact Information
Burpengary Dentist, QLD 4505
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North Lakes, QLD 4509
∼14 min
Deception Bay, QLD 4508
∼11 min
Morayfield, QLD 4506
∼10 min
Caboolture, QLD 4510
∼15 min
Sandstone Point & Bribie Island
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Sandstone Point Dentist, QLD 4511
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Bongaree, QLD 4507
∼9 min
Banksia Beach, QLD 4507
∼11 min
Beachmere, QLD 4510
∼18 min
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Once you’ve found your nearest clinic, you can easily book online, text us, or call during open hours.
*Actual travel times may vary based on traffic, roadworks, weather, or routing conditions. Estimates are based on ‘fastest route’ settings, avoiding ferries and tolls.
Beyond Dental Care
Hamilton, Brisbane
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14/39 Hercules St, Hamilton QLD 4007
(07) 3268 2116
Beyond Dental Care
Burpengary
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Shop 10/9-11 Burpengary Rd, Burpengary QLD 4505
(07) 3067 2325
Beyond Dental Care
Sandstone Point
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Shop 9/204-208 Bestmann Rd E, Sandstone Point QLD 4511
(07) 5429 5628
Beyond Dental Care
Brighton, Brisbane
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54 North Rd, Brighton QLD 4017
(07) 3869 4555
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