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Not everyone remembers their dental visits. But almost everyone remembers ❤️Brooke.
If you’ve visited our Burpengary clinic in the past year, chances are you’ve met Brooke. She’s the one who makes sure your experience is more than just a dental appointment.
- The one who called you that night to make sure you were okay.
- Who made space in the schedule when you were in pain.
- Who held your child’s hand while they got their first filling.
- Who translated treatment plans into plain English, just for you.
- Who remembered your name, your story — and your dog’s name, too.
🥇 Brooke Lilley, Employee of the Year Nominee
🥇 Brooke Lilley, Employee of the Year Nominee
🥇 Brooke Lilley, Employee of the Year Nominee
🥇 Brooke Lilley, Employee of the Year Nominee
🥇 Brooke Lilley, Employee of the Year Nominee
🏆 Moreton Bay Business Awards 2025
🏆 Moreton Bay Business Awards 2025
🏆 Moreton Bay Business Awards 2025
🏆 Moreton Bay Business Awards 2025
🏆 Moreton Bay Business Awards 2025
🏆 Employee of the Year Nominee
We’re excited to nominate Brooke for 🏆Employee of the Year at the 2025 Moreton Bay Business & Innovation Awards. To support her nomination for Employee of the Year, dozens of patients, team members, and peers shared what Brooke means to them.
🏆 About the Award
The Akyra Award for Employee of the Year recognises people who do more than what’s expected. Those who lead with consistency, support others, and leave a genuine mark on the culture around them. It recognises the kind of contribution that’s hard to measure but easy to feel – and if you’ve met Brooke, you probably know why she was nominated.
Nominations Open: 1 April 2025
Nominations Close: 7 July 2025
Finalists Announced: 18 August 2025
The official award Website
The “Brooke” Difference
Before Brooke: Efficient clinic operations
With ❤️Brooke: Patients who want to come back, staff who love their jobs, and a culture where excellence feels effortless
What Brooke Means to You
- 🤗 Shares her mobile number to check in after treatment
- 🫶 Calls to make sure everything feels okay — even after hours
- 🏥 Rearranges schedules to make space when you’re in pain
- 💝 Receives thank-you cards, gifts, and visits from grateful patients
- 🧒 Knows how to comfort anxious children — with toys, time, and calm
- 💰 Helps find payment options when cost feels overwhelming
- 📞 Stays in touch after complex procedures to offer real support
What Brooke Delivers
- 📈 80% revenue growth by improving how care is delivered
- ⭐ A 70% rise in 5-star Google reviews (117+ since Oct 2024)
- 👥 Leads 16 support staff and 10 clinicians with clarity and trust
- 🎯 Lifted treatment acceptance through honest, clear conversations
- 📋 Designed scorecards and growth plans tailored to each team member
- 🔄 Built workflows that keep complex treatments running smoothly
- 📱 Led the clinic’s social content — real people, real pride
"Brooke has created something rare in healthcare. Patients who return not because they have to, but because they want to. They bring cards, gifts, and stories because Brooke makes them feel genuinely valued - not just as cases to be treated, but as people to be cared for."
- Sarah Armitage, Operations Manager
5/5
But don’t take our word for it…
See Why 100% of Patients Gave ⭐Brooke and the Team 5 Stars.
Brooke went above and beyond for me today! I needed a 2nd opinion on some dental work and I’m glad I did, if it wasn’t for her fitting me in today, making me feel comfortable after a day of complete stress, I would have been forking out thousands of dollars unnecessarily!
Juanita, patient
Brooke is an amazing asset to the team at Burpengary Dental Care. Caring, professional and bubbly. Brooke has always made me feel welcome and I feel like I’ve known her for years, you don’t really get that at dental places so it feels good to be relaxed and that your at a safe place.
Stephanie C., patient
Employee of the Year belongs to Brooke every year! Her compassion, empathy, knowledge, people skills, approach-ability, support, sense of humour and attention to detail are simply unmatched. Her skill set and the connection she built for us with Dr. Zaw are the reason Beyond Dental, Burpengary have become our only dental clinic; and are recommended to all family, friends, colleagues and connections through work… <3
Annalise C., patient
Brooke was kind, considerate, and compassionate to my needs and allowed me to come in, get it repaired, and sent me on my way the same day!!
Toneischa, patient
Brooke is an exceptional practice manager and the heart of Beyond Dental Care. She’s everyone’s biggest advocate! Kind, generous and genuinely invested in the wellbeing of both patients and the team. Her commitment to ensuring every patient feels cared for and fully informed about their treatment is unmatched. In my eyes, Brooke is already Practice Manager of the Year!
Stephanie C., patient
From the moment you walk into Beyond Dental Care, it’s clear that Brooke sets the tone for an exceptional patient experience. As Practice Manager, she is professional, caring, and incredibly dynamic. Brooke doesn’t just manage the practice — she actively engages with patients, ensuring they feel genuinely welcomed, appreciated, and at ease.
What truly sets Brooke apart is her ability to build personal relationships with patients. She takes the time to get to know people, which transforms what can often be a nerve-wracking experience into one that feels safe, supportive, and even uplifting. Her warmth and attentiveness help ease anxieties and make every visit feel comfortable.
Behind the scenes, Brooke is just as impressive. Every detail — from appointments to follow-ups and billing — is handled with precision and transparency. There are no surprises, just a seamless, well-organised process that reflects her dedication to excellence.
Brooke goes above and beyond in every sense, and her leadership makes Beyond Dental Care truly outstanding practice. You feel cared for as a person, not just a patient — and that makes all the difference.
Bas van Nunen, patient
I found out about Burpengary Dental and met Brooke who took me through the process as I have had very bad experiences previously. She is the loveliest person I have ever met. She has always taken time to connect with me, even when she was running two Dental clinics on my last visit. I look forward to visiting the dentist and not scared any more. Thanks to Brooke.
Anonymous Patient
Brookes always friendly and makes me feel welcome as soon as I walk in the door, I’m always offered the comfort range and Beyond Dental have cured me of feeling apprehensive about visiting the Dentist 🙂
Annie S., patient
I have been visiting Beyond Dental in Burpengary since late last year when I had a broken tooth and couldn’t ignore my dental health any longer. I’ve spoken to Brooke at pretty much every appointment – she has always been so helpful before and after, with any questions I might have and always makes my calls and messages feel welcome. When I finally decided to proceed with a bone graft and implant for a missing tooth, she could see how worried I was and shared some personal experiences of her own, which made me feel more confident with my choice. Although everyone at the Burpengary practice is so wonderful, it wouldn’t be the same without Brooke’s friendly soul!
Renee, patient
⭐ Burpengary is Where Brooke Makes Every Visit Special
This is where she turns appointments into experiences, and where patients feel the difference, from the first phone call to the follow-up.
